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Moshi is your AI sales agent. It uses your brand knowledge to answer questions and guide customers toward a purchase or next step.
A flow sets your agent’s goal and connects it to an ad, Instagram trigger, or website form.

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Get started

Open Moshi

Create your account or sign in at app.moshi.ai. Have your brand website ready for setup.
Enter your website and confirm your company details. Choose a plan and add your payment details when prompted. Full brand research starts after you add payment details or receive a Moshi exemption. Starter includes a 7-day free trial. Monthly charges start automatically when the trial ends, unless you cancel. Review the trial and billing details before you add payment details. If the Moshi team invites you, accept your invitation and use Open Moshi in your welcome message. That link opens your company dashboard.

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Connect your accounts

Meta

Required for every company.Connect Meta for ads and Instagram conversations.

Shopify

Also required for direct-to-consumer (D2C) companies.Connect your store for your catalog, orders, and discounts.
If your team uses Klaviyo, connect it to send captured email addresses to your list. Connect the Moshi Slack app to receive Closer alerts in your team’s channel.

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Prepare your sales agent for customers

1

Review your brand knowledge

Review the research that Moshi prepares about your company. Confirm that your products or services, brand voice, and policies are correct.
2

Test responses in the Simulator

Select a prepared flow in Simulator and ask real customer questions. Check product recommendations or lead qualification against your goal. Correct errors and test again before publication.
3

Publish your first flow

Open Flows, choose your goal and flow type, then select Publish. Complete the channel setup and test the customer entry point on your ad, Instagram post, or website.
After launch, review conversations in Leads to find unanswered questions and leads that need your team.

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Connect customers to your sales agent

Paid Engagement Ad

Bring customers to your sales agent through a click-to-message Meta ad.

Listen on Instagram

Start a conversation when an Instagram comment or direct message contains your keyword.

Embedded Form

Collect details through a form on your website. Continue the conversation through a handoff channel when needed.

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Follow a guide

Complete the quickstart

Follow the account setup, Simulator testing, and channel launch instructions.

Use Moshi from your AI tools

Connect your AI client to Moshi through MCP.